Frequently Asked Questions

GENERAL

What do we do?

We 3D print your favourite video game characters after you customize them to your heart’s desire. 

 

Do I have to pay to use the platform?

No, using the platform is completely free. You can customize the characters that are in our database, play around with the features and see what the buzz is all about. We only charge you for a physical 3D printed product, not the experience!

 

How much do your products cost?

We don’t have set prices for our products, which means that depending on the video game, size, material and other attributes, the prices will change. Rest assured that all items are priced competitively.

 

Where are you located and where do you ship from?

U-Dimensions is located in Toronto, Canada and we ship all 3D orders from the city.

 

Do you offer international shipping?

Yes, you can order your 3D printed character from anywhere in the world.

 

How much does your shipping cost?

Shipping costs depend on the destination and weight of your order. Please check out the shipping pricing chart below:

 

Am I responsible for import duties?

Yes, depending on your country, import duties and taxes will vary.

 

How long does it take for my order to ship?

Shipment times may vary based on your location and shipment method. Our standard shipment method takes between 7-10 days within North America, and between 14-21 days for shipments outside of North America.

 

How should I take care of my 3D printed item?

Depending on the material of your item, some being more fragile than others, the care instructions will differ. Make sure not to drop your items, protect them from liquids and long-term sun exposure.

 

What do I do if my product is broken?

We can’t replace any models that have been damaged or broken by customer error, but rest assured that if your order arrives broken, then it will be replaced as soon as you let us know about it.

 

I didn’t receive my order, what do I do?

We offer tracking on all domestic and international orders, which gives us and you a peace of mind during the shipping process. But mistakes do happen, and packages get lost once in a while. Let us know if you don’t receive your order after the maximum shipping length in the chart below, and we will replace your order as soon as possible.

 

What is your return or exchange policy?

Due to the completely customizable nature of our products, we cannot offer returns or exchanges.

Your platform doesn’t have my favourite game character!

There’s millions of video games in the world. If you want to see your favourite game characters on U-Dimensions, contact the game company and let them know about us. We’re always excited to add a new game to our platform!

 

I can’t find the answer to my question, can you help me?

We’re here to answer any and all of your questions. Send us an email at support@u-dimensions.com and we’ll get back to you soon!

 

What payment methods do you accept?

Paypal, and all major credit cards.

 

How protected is my account?

You can find this information in detail in our Privacy Policy and Terms of Use.

 

GAME COMPANIES

What are the costs of partnering with U-Dimensions?

Creating and setting up an account and selling your licenced product is completely cost free and risk free.

 

How do I make money?

After uploading your files and setting customization options, you will decide on the add-on profit margin for each product. Our base price includes production, labour and fulfilment costs. When combined with your profit margin, a competitive price for 3D printed products is formed, making it affordable for a variety of individuals.

 

What makes U-Dimensions better than sites like Zazzle, Society6 and RedBubble?

Though we use a similar business model, our product offering is completely different and we target a different market. Zazzle, Society6 and RedBubble offer factory manufactured products with your 2D designs printed on them. Our platform allows 3D customization that goes beyond what those sites do. In addition, our products are 3D printed, making them unique and collectible.

 

How will my users find your platform?

We market and promote U-Dimensions on social media and a variety of other venues, both online and offline. Statistics show, however, that your commitment in promoting your game within the platform will increase sales and lead to higher profits.

 

What if I want to stop using U-Dimensions?

There’s no risk in using our platform, and no commitment in continuing to use it. You can decide to close your shop at your convenience. If there’s a specific issue that is forcing you to do so, don’t hesitate to contact us for any assistance at support@u-dimensions.com

 

What kind of customer service do you offer?

Because we are fulfilling your customer’s orders, customer service is a vital part of our business. We’re here to answer all your questions, listen to your concerns and solve any issues you might be experiencing. Contact us at support@u-dimensions.com and check out our customer service first-hand.

 

Why are you better than companies that offer custom 3D printing?

We started our company to solve the time and budget issue that most video game companies have when approaching merchandising. Selling merchandise independently, 3D printed or otherwise, requires a budget to cover upfront costs, marketing and packaging. In addition, it requires the knowledge and expertise to make partnerships with 3D printing suppliers and shipping services. Most importantly, the time and labour required for customer service and product fulfilment is often too great for smaller development teams.

Our platform serves as a cost-free, risk-free way to expand into merchandising without the budget, time or expertise. You upload your game character files, and we take care of the production, orders and customer service. Our biggest point of distinction is the ability to fully customize each character before having it custom printed. This appeals to collectors, and brings forth repeat customers.

Lastly, we work hard to foster a community of creativity and creation. Your users will be able to enjoy an interactive experience whist supporting your game and company.

 

How long does it take to set up a shop on U-Dimensions?

We have streamlined the process to make it as quick as possible, but this still majorly depends on you. The more customization options you want to offer your users, the longer it’ll take to isolate and upload each asset. You can always save and continue another time before publishing.

 

Do I have to make my characters customizable?

While the point of U-Dimensions is to offer an interactive experience in customizing video game characters, we give you complete freedom of the level of customization you want to offer for your products. If you don’t want your design to be altered in any way other than size and material, you can.

 

How many products can I offer?

However many you’d like. Please keep in mind the guidelines for accepted products below.

 

What kind of designs can I upload?

U-Dimensions’ platform primarily targets users that are between the ages of 7 and 25. This doesn’t mean that older individuals will not buy your products, but it means that each design you upload must be appropriate for the lowest age on the spectrum.

Your design should be:

 owned by you or your company

 a significant or major element of your game

 one of the following file types: (please fill which ones)

Your design should not be:

 offensive or of sexual nature

 racist, sexist, homophobic or targeting any specific group

 explicitly violent

Please note that U-Dimensions reserves the right to remove and ban any video game company that infringes on any of the above guidelines without warning.